Next to our internal knowledge base and the official support center from Clarabridge Engage, we have direct support lines available in case needed. Following below flow chart will guarantee the most efficient method to get the support needed for your issue or question.
If Clarabridge Engage is not loading,you can check if their systems are online at http://status.engagor.com/
Note, our account is hosted on the mentions 3 environment.
See Creating an internal support ticket for Clarabridge Engage on instructons how to create an internal support ticket, here on Freshdesk.