Within Clarabridge Engage we have connected our social accounts for Facebook, Instagram, Twitter and YouTube and the ad accounts for Facebook and Instagram to track dark posts.
Note: Clarabridge does have many more data sources it can connect to, yet currently these are not being used within plantbased. A full list of covered sources can be found at https://supportcenter.clarabridge.com/engage/s/article/which-data-sources-does-clarabridge-engage-cover.
For each inbox filters are applied to only show the relevant mentions for the brand and country related to each inbox. Typically, an inbox contains any mention from local social pages and ad accounts and for the global social account only mentions with the country tag of the country related to the inbox.